Return Window: 14 days from delivery
Condition Required:
Unworn with original tags attached
Original packaging preferred
Dust bag and documentation included
Non-Returnable:
Made to order items
Items marked “Finale Sale”
Worn or altered items
How to Return
1. Request Authorization
Email: returns@capital-wears.com
Include: Order number, item(s), reason, preferred resolution
2. Ship Your Return
Use tracked, insured shipping. Return address provided in authorization email.
You cover return shipping unless item is defective or we made an error.
3. Receive Refund
Processed within 3-5 business days of receiving your return.
Funds appear in your account within 5-10 business days.
Exchanges
Size/Color Exchange:
Request via: returns@capital-wears.com
Free return shipping on first order size exchanges
Replacement ships when we receive your returnå
Priority Exchange: We can ship replacement before receiving your return (credit card hold applies).
Refund Options
Original Payment Method - Full refund
Store Credit - 110% value, never expires
Exchange - Different size/color/style (subject to availability)
Defective or Damaged Items
Email: quality@capital-wears.com within 48 hours with photos We Provide:
Immediate replacement shipment
Prepaid return label
Full refund if replacement unavailable
Return Shipping Costs
Customer Pays For:
Size/fit preference
Color preference
Change of mind
We Cover For
Defective items
Wrong item sent
Damaged in transit
First order size exchanges
International Returns
UK, US, Canada: Standard return process applies
Other International: Contact returns@capital-wears.com—we'll arrange the most efficient solution, especially for defective items.
Sale Items
Returnable within 14 days
Store credit only (no cash refunds)
"Final Sale" items are non-returnable
Quality Guarantee
Within First Year: Free repair or replacement for manufacturing defects
After First Year: Lifetime repair service available
Email: repair@capital-wears.com
Gift Returns
With Gift Receipt: Store credit or exchange (30-day window)
Without Gift Receipt: Contact gifts@capital-wears.com for verification